We accept returns within 30 days, starting from the day your order was delivered.
Returned items must comply with our returns policy:
• Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included;
• Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned;
• When trying on footwear, please do not mark the soles or damage the shoe box;
• If an item has a site security tag or brand tag attached, it must be returned with the tag in its original position;
• Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact;
• Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged packaging, where applicable;
• Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled;
• Due to the nature of face masks, we will not be able to accept returns unless the item is damaged or faulty when delivered to you;
• Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it;
• Made-to-order items cannot be returned as they have been created to your specification, unless the item arrives damaged or faulty when delivered to you.
We are not able to accept returns of certain beauty items (for example, fragrances, aerosols, spray receptacles, essential oils, acid ingredients, self-tanning lotions, nail polish and remover) containing materials or ingredients that are flammable or pose a risk during the return shipping process. If you have any questions,contact our global Customer Service team.
Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted. To create a better shopping experience for our customers, we offer a flexible returns policy. We monitor the number of returns and reserve the right to close your site account or restrict future orders if your return behaviour is in breach of our Returns Policy.
Cancelling an order under the Consumer Contracts Regulation
Depending on where you live, you can also choose to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) 2013 Regulations. If you would like to cancel your order, you must notify us of your wish to cancel within 14 days from the date your order arrived. Once you notify us, you will be responsible for the cost and arrangement of returning the items to the site brand or partner boutique you ordered from.
To cancel a contract, you must inform our customer service team.
Once your return has been received and accepted by our brand or partner boutique, your refund will be processed to your original payment method, excluding any delivery costs. Refunds can take up to 14 days to show in your account, depending on your payment provider. If you're eligible, we may be able to process your refund as our site credit if you prefer. Once processed, it will show in your site account to use the next time you shop with us.
Faulty items
If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on our website,contact our global Customer Service team as soon as possible
We'll arrange a return and process a full refund for the faulty item.
